My Parrot MKI 9200 was fitted by ICT some time ago when I bought a used car from BMW Barons in Farnborough. It had been troublesome and unreliable the whole time. In desperation, I spoke to Sue at ICT who immediately dispatched Andy to get the problem sorted. ICT take great pride in their customer service and I can see why. It took 3 visits and numerous component changes, they were like a dog with a bone, never gave up. Ultimately it was finally resolved when a hitherto unknown anomaly arose with my i phone, not the equipment at all. It reinforced my belief that this family run business is first rate. They are friendly and exceedingly conscientious. I would wholeheartedly recommend their services. My thanks to Sue, Paul & Andy.