KSD Group Enhances Fleet Safety and Efficiency with MANTIS and In Car Technology
- steph5331
- 1 day ago
- 5 min read
Introduction
KSD Group, one of the UK’s fastest-growing building maintenance and facilities management companies, partnered with MANTIS through In Car Technology to address critical challenges with their fleet management and vehicle safety systems. This case study examines how MANTIS’s advanced AI-powered vehicle camera solutions transformed KSD Group’s fleet operations, providing remote access to footage, streamlining accident management, and supporting their workforce of engineers, carpenters, plumbers, and electricians.
About KSD Group
KSD Group is a well-recognised and respected brand in the UK facilities management marketplace, providing building maintenance and project services to over 10,000 sites across the UK. Their client base spans retail, corporate, banking, and public sectors, working with major organisations such as Stonegate, Sainsburys, Tesco and Morrisons. Based in Brighton and Hove, KSD Group employs a team of skilled professionals dedicated to delivering exceptional service.
The Challenge
Prior to implementing MANTIS, KSD Group faced several significant challenges with their fleet management:
Limited Access to Camera Footage
Their former camera system presented significant challenges, primarily because the lack of remote camera access forced personnel to physically remove hard drives from under seats. Reviewing the footage was further complicated by inadequate software.
Rising Insurance Claims
KSD Group had experienced a large number of at-fault claims where they were unable to understand how accidents had occurred, and instances where they believed accidents were non-fault, but couldn’t provide the evidence to support this.
Need for a Simple, Reliable Solution
The company required a straightforward solution that would provide:
A tamper-proof, forward-facing camera
Remote access to download footage
Minimum 14-day footage history
Ignition-on recording
Impact trigger capability
Supporting Their Workforce
KSD Group acknowledged the exceptional commitment of their drivers, a workforce that routinely dedicates themselves to working long hours. With this dedication in mind, their aim was to implement a system designed to support their team rather than creating the feeling of being monitored. The system was introduced with the goal of providing a truly helpful tool while ensuring the team was fully assured of the technology's non-surveillance function.
The Solution
Partnership with In Car Technology
KSD Group worked closely with In Car Technology, who recommended two systems compatible with their existing Webfleet telematics. After thorough discussion and evaluation, they selected MANTIS as the solution that best fit their needs.
MANTIS Implementation
The implementation included:
Remote access vehicle cameras across their fleet of 100+ vehicles
Integration with existing Webfleet telematics systems
Hardware installation with upfront payment supported by insurer contribution
Scalable solution to accommodate fleet growth to 120 vehicles and beyond
Contract terms of 2 years for the existing fleet and 3 years for new installations
Key Features Implemented
Tamper-proof forward-facing cameras with remote access
Impact-triggered recording for accident documentation
Minimum 14-day footage storage
Daily health check reporting system
Evidence centre for footage review and analysis
The Results
Improved Insurance Claim Management
The implementation of MANTIS has significantly streamlined KSD Group's insurance claim process. They are now able to readily provide video evidence to their insurers, leading to quicker and more efficient claim resolutions. Furthermore, the system enables KSD Group to thoroughly analyse accidents, gaining a deeper understanding of the circumstances. This analysis is then used constructively in discussions with their employees, where the footage is shared to facilitate learning and improve awareness.
Specific Incident Resolution
The MANTIS system has helped KSD Group resolve several specific incidents:
Evidence of a third-party changing lanes at a roundabout and driving into their vehicle
Demonstration of fault in an accident where an engineer didn’t understand his responsibility
Documentation of police interaction when an engineer was approached while paying for parking
Review of footage to address a road rage complaint against an engineer
Enhanced Fleet Management
KSD Group has found the MANTIS system to be highly user-friendly, simplifying their daily fleet management tasks. The daily health check report is a particularly valuable feature, providing them with a clear overview of the system's operational status. This report allows KSD Group to proactively monitor the cameras, track any potential issues, and ensure that all devices are live and recording, contributing to the overall reliability of their video evidence.
Supporting Engineers
The MANTIS system has fostered positive interactions and strengthened the relationship between KSD Group and their engineers. The evidence centre reports enable KSD Group to identify situations where communication might be beneficial. For instance, footage is sometimes used as a gentle reminder or to proactively reach out to engineers following an incident. In one instance, after an engineer was significantly affected by another driver's actions at a roundabout, KSD Group contacted him to offer support and the option to share the footage with the police. This proactive approach opened a dialogue that reassured the engineer that the system was in place to support them, as much as it was to protect the company.
Real-time Monitoring Capabilities
KSD Group benefits from the real-time monitoring capabilities of the MANTIS system, finding it particularly useful to seamlessly access live camera feeds. This feature allows them to quickly check various aspects of their fleet operations, such as verifying parking locations, observing activity in the vicinity of vehicles, and gaining insights into driving behaviours. This real-time visibility proves especially valuable when the help desk team flags a potential issue, enabling KSD Group to promptly investigate and address any concerns.
The Partnership Experience
Working with In Car Technology as their MANTIS partner has been a highly positive experience for KSD Group. They highlighted the exceptional support received from the In Car Technology team:
“Sue knows the Webfleet system and its capabilities so well, and Paul understood the hardware and was happy to discuss all options. The team understand customer service, and they share their views openly and honestly.”
KSD Group particularly values the supportive approach demonstrated by the In Car Technology team:
“Just as an example, Ben came to Crawley to carry out our new vehicle installations, we had a more challenging day than usual with 9 installs, 3 removals and a reversing camera to fit. By 10:30 Andrew had arrived to support him, then Paul turned up too, that’s teamwork, they knew Ben would feel under pressure and they made sure he was supported.”
The partnership between KSD Group, MANTIS, and In Car Technology demonstrates how the right vehicle camera solution can transform fleet management operations. By implementing MANTIS’s advanced camera system, KSD Group has:
Simplified access to critical footage
Improved accident analysis and insurance claim handling
Supported and reassured their workforce
Enhanced overall fleet management capabilities
Demonstrated the value of the right technology partner
This successful implementation showcases how MANTIS delivers on its mission to empower fleet operators with AI-driven solutions that prevent collisions, reduce insurance costs, and safeguard drivers while protecting brand reputation.
